Refunds and Returns

Refunds and Returns 

GIORDIS happily accepts returns, exchanges, and cancellations. We want you to be happy with what you get.

RETURN POLICY

• 30-Day Return: You may return any product for any reason within 30 days of its delivery to the Delivery Location. 
  • Giordis will reimburse you the full purchase price for the returned product provided that it is timely delivered and that it is either undamaged or defective.
  • You are responsible for the cost of returning any product within the 30-day return limit. 
• In the case that we have sent you the wrong product in error or your product was damaged at the time of delivery, please contact us via email at info(at)giordis.com 
  • We’ll need you to send a picture of the product and attach your invoice so we can confirm your purchase. 
  • Once we have confirmed the purchase, we will reimburse you for the cost of returning your product and we will ship you the new product right away. 

CANCELLATION POLICY

• In case you need to cancel your order, please contact us within 12 hours of placing your order via email info(at)giordis.com. 
• Payment and Order confirmation is not an indication that an order has been shipped, therefore please reach out via the email before we have processed the order for shipping.  
• Once the order has been processed for shipping, we can no longer cancel an order. 

ORDER CHANGE / EXCHANGE POLICY

• In case you need to change your order (add, remove, or swap your product) please contact us within 12 hours of placing your order via email info(at)giordis.com. 
• To exchange a product for another item, please send us the new product name and SKU code
  • If there is a price change, we will either refund you or send you an updated invoice so you can submit your payment using the designated payment method (credit card, Stripe or Paypal) 
• Once an order has been processed for shipping, we can no longer change an order. 

Questions about or issues with your order? Contact info(at)giordis.com